Friday, May 16, 2008

Email from Indian Railways Online Ticket booking service

The following is an email my brother received a few days back. I am thoroughly impressed with this level of service.
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From: care@irctc.co.in
To: ********@hotmail.com
Subject: Email From IRCTC
Date: Thu, 1 May 2008 04:27:13 +0530

Dear Customer,

Thank you for using IRCTC's online rail ticket booking services.
From 1st April?08 Railway has revised the passenger fares. As you have booked tickets prior to 1st-April?08 an amount of Rs.31.00 towards the difference of fare for the ticket booked vide PNR No 2346***863 has been issued to electronic payment gateway on 04/30/2008 08:09:28 PM. Same shall appear in your account within two to three working days. You are requested to please check with your credit card issuing banks regarding the same. We regret the delay if any, in crediting back the refunds.
We solicit your continued patronage to our services,
Warm Regards,
care@irctc
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Absolutely fabulous. Next they should
1. Increase the overall safety of train travel by improving the technology they use to run them (signaling, hardware, communications etc)
2. Improve the level of security and general ambiance on the railway station (cleanliness, hygiene and better policing).
3. Have better communication ON the train - things like - 'The next station is blah blah' in a local language and English.
4. All trains should have automatic doors that are opened by a conductor or the driver when the train arrives at a station or leaves a station.

Little things that go a loooooong way in making train travel a lot more safer and palatable for all strata of the society.
Got more suggestions? Drop a comment. Maybe I will send Lalu a congratulatory note. :)

5 comments:

Brad said...

I just want to know how you plan on spending your 31 rupees!!!

Binu said...

Agree with you completely. 1 month back I also booked a ticket where there were some communication errors after payment. IRCTC sent me a mail saying that there had been a failure , and the money will be refunded in 3 days. They also sent me an SMS saying the same.

cheers

vivek said...

The official website has lot of pop-ups and advertisement which make the user uncomfortable. This site does not show the passenger and express train which do not have a reservation coach. Here a user must know the train name or number and also station code without this information he cannot search the trains. they have given the link for searching the station code but if the user does not know the correct spelling of the station name he cannot get the station code. one more think is for each entry you will have to go to get it from separate page. if you does not know the date of running of the train then also you are not able to search the trains.

Visit http://www.indiantrains.org/

The better way to search Indian trains looks great and it open fast, no pop-up, user friendly. Every information in a single page. This concept is good and some of the features like calendar, train running day has not come in a single website in this reviews. the most important features i have seen in this site that if the user does not know the station code then also he can see all the trains and it is only website which have a drop menu box for the important station from where you can choose the station name and also it has a date calendar from you can choose the date and it show the running day of the train so that you can know which day of the week this train is running. the other most important feature I have seen in this website that it show the train which does not have the reservation coach for the benefit of the user and they are showing the passenger train also which is also not available in any website. This site will enable the users to search train route and compare fares of most of the trains in India.

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Fuminahara said...

I agree with your above statements. Pretty good post. I just stumbled upon your blog and wanted to say that I have really enjoyed reading your blog posts.

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